Important Disclosures Regarding Money Transmissions

Alaska: For Alaska Residents Only:

If your issue is unresolved by Figure Pay 800-260-1795  Opens a new window., please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here  Opens a new window.

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at  Opens a new window. or call Nine Zero Seven Four Six Five Two Five Two One

California: For California Residents:

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677  Opens a new window., by email at consumer.  Opens a new window., or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

  • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
  • If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email:  Opens a new window. Website:  Opens a new window.

Florida: For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation 200 E. Gaines Street Tallahassee, FL 32399-0376 Tel: 1-800-848-3792

Georgia: Figure Pay is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Figure Pay toll-free at 800-260-1795. For unresolved complaints, you may contact:

Department of Banking and Finance for the State of Georgia 2990 Brandywine Rd., Suite 200 Atlanta, Georgia 30341 (888) 986 -1633

Illinois: For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-855-351-2274.

Louisiana: Please note the license issued to Figure Payments Corporation by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.

Maryland: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Figure Pay, at:

500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.

Texas:  After first contacting Figure Pay either online or by phone at 800-260-1795, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking 2601 North Lamar Boulevard Austin, Texas 78705 Tel: 1-877-276-5554 Website:"  Opens a new window.

Figure Pay

The Figure Pay-branded demand deposit account is held at UMB Bank, n.a., member FDIC, with program management services provided by Figure Payments Corporation dba Figure Pay. NMLS #2033432.

Figure Pay holds the following money transmitter licenses:

JurisdictionRegulartory AgencyLicense Number
AlabamaAlabama Securities Commission840
AlaskaAlaska Division of Banking & SecuritiesAKMT-014166
ArizonaArizona State Banking Department1023177
ArkansasArkansas Securities Department122554
CaliforniaCalifornia Department of Financial Protection and Innovation2033432
ColoradoColorado Division of Banking500285
ConnecticutConnecticut Department of BankingMT-2033432
DelawareDelaware Office of the State Bank Commissioner033266
District of ColumbiaDistrict of Columbia Department of Consumer and Regulatory AffairsMTR2033432
FloridaFlorida Office of Financial RegulationFT230000323
GeorgiaGeorgia Department of Banking and Finance2033432
IdahoIdaho Department of FinanceMTL-293
HawaiiHawaii Division of Financial InstitutionsPending
IllinoisIllinois Department of Financial and Professional RegulationMT.0000413
IndianaIndiana Department of Financial Institutions58844
IowaIowa Division of Banking2021-0101
KansasKansas Office of the State Bank CommissionerMT.0000193
KentuckyKentucky Office of Financial InstitutionsSC749856
LouisianaLouisiana Office of Financial Institutions2033432
MaineMaine Office of Consumer and Credit Regulation2033432
MarylandMaryland State Bank Commissioner2033432
MichiganDepartment of Insurance and Financial ServicesMT0023574
MinnesotaMinnesota Department of CommerceMN-MT-2033432
MississippiMississippi Department of Banking and Consumer Finance2033432
MissouriMissouri Division of FinanceMO-22-8887
NebraskaNebraska Department of Banking and Finance2033432
NevadaNevada Department of Business And IndustryMT11142
New HampshireNew Hampshire Banking Department24012-MT
New JerseyNew Jersey Department of Banking and Insurance2104786 C22
New MexicoNew Mexico Financial Institutions Division2033432
New YorkNew York Department of Financial ServicesPending
North CarolinaNorth Carolina Banking Commission200563
North DakotaNorth Dakota Department of Financial InstitutionsMT103784
OhioOhio Department of CommerceOHMT218
OklahomaOklahoma Banking Department2033432
OregonOregon Department of Insurance and Finance2033432
PennsylvaniaPennsylvania Department of Banking and Securities82530
Rhode IslandRhode Island Department of Business Regulation20214244CT
South CarolinaSouth Carolina Office of the Attorney General, Money Services Division2033432
South DakotaSouth Dakota Division of Banking2033432. MT
TexasTexas Department of BankingLR 3236
UtahUtah Department of Financial InstitutionsNo license required.
TennesseeTennessee Department of Financial Institutions2033432
TexasTexas Department of Banking 3236
VermontVermont Department of Banking, Insurance, Securities and Health Care AdministrationMT-2033432
Vermont - Other Trade Name 1Vermont Department of Banking, Insurance, Securities and Health Care AdministrationMT-2033432-1
VirginiaVirginia Bureau of Financial InstitutionsMO-426
WashingtonWashington Department of Financial Institutions550-MT-127591
West VirginiaWest Virginia Division of BankingWVMT-2033432
WisconsinState of Wisconsin Department of Financial Institutions210-SOC
WyomingWyoming Department of Audit - Division of Banking7287