Important Disclosures Regarding Money Transmissions
Alaska: For Alaska Residents Only:
If your issue is unresolved by Figure Pay 800-260-1795 Opens a new window., please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here Opens a new window.
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at firstname.lastname@example.org Opens a new window. or call Nine Zero Seven Four Six Five Two Five Two One
California: For California Residents:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677 Opens a new window., by email at consumer. email@example.com Opens a new window., or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Colorado: CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
- You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
- If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us Opens a new window. Website: www.dora.colorado.gov/dob Opens a new window.
Florida: For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation 200 E. Gaines Street Tallahassee, FL 32399-0376 Tel: 1-800-848-3792
Georgia: Figure Pay is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Figure Pay toll-free at 800-260-1795. For unresolved complaints, you may contact:
Department of Banking and Finance for the State of Georgia 2990 Brandywine Rd., Suite 200 Atlanta, Georgia 30341 (888) 986 -1633
Illinois: For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-855-351-2274.
Louisiana: Please note the license issued to Figure Payments Corporation by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.
Maryland: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Figure Pay, at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.
Texas: After first contacting Figure Pay either online or by phone at 800-260-1795, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking 2601 North Lamar Boulevard Austin, Texas 78705 Tel: 1-877-276-5554 Website: http://www.dob.texas.gov/" Opens a new window.
The Figure Pay-branded demand deposit account is held at UMB Bank, n.a., member FDIC, with program management services provided by Figure Payments Corporation dba Figure Pay. NMLS #2033432.
Figure Pay holds the following money transmitter licenses:
|Jurisdiction||Regulartory Agency||License Number|
|Alabama||Alabama Securities Commission||840|
|Alaska||Alaska Division of Banking & Securities||AKMT-014166|
|Arizona||Arizona State Banking Department||1023177|
|Arkansas||Arkansas Securities Department||122554|
|California||California Department of Financial Protection and Innovation||2033432|
|Colorado||Colorado Division of Banking||500285|
|Connecticut||Connecticut Department of Banking||MT-2033432|
|Delaware||Delaware Office of the State Bank Commissioner||033266|
|District of Columbia||District of Columbia Department of Consumer and Regulatory Affairs||MTR2033432|
|Florida||Florida Office of Financial Regulation||FT230000323|
|Georgia||Georgia Department of Banking and Finance||2033432|
|Idaho||Idaho Department of Finance||MTL-293|
|Hawaii||Hawaii Division of Financial Institutions||Pending|
|Illinois||Illinois Department of Financial and Professional Regulation||MT.0000413|
|Indiana||Indiana Department of Financial Institutions||58844|
|Iowa||Iowa Division of Banking||2021-0101|
|Kansas||Kansas Office of the State Bank Commissioner||MT.0000193|
|Kentucky||Kentucky Office of Financial Institutions||SC749856|
|Louisiana||Louisiana Office of Financial Institutions||2033432|
|Maine||Maine Office of Consumer and Credit Regulation||2033432|
|Maryland||Maryland State Bank Commissioner||2033432|
|Michigan||Department of Insurance and Financial Services||MT0023574|
|Minnesota||Minnesota Department of Commerce||MN-MT-2033432|
|Mississippi||Mississippi Department of Banking and Consumer Finance||2033432|
|Missouri||Missouri Division of Finance||MO-22-8887|
|Nebraska||Nebraska Department of Banking and Finance||2033432|
|Nevada||Nevada Department of Business And Industry||MT11142|
|New Hampshire||New Hampshire Banking Department||24012-MT|
|New Jersey||New Jersey Department of Banking and Insurance||2104786 C22|
|New Mexico||New Mexico Financial Institutions Division||2033432|
|New York||New York Department of Financial Services||Pending|
|North Carolina||North Carolina Banking Commission||200563|
|North Dakota||North Dakota Department of Financial Institutions||MT103784|
|Ohio||Ohio Department of Commerce||OHMT218|
|Oklahoma||Oklahoma Banking Department||2033432|
|Oregon||Oregon Department of Insurance and Finance||2033432|
|Pennsylvania||Pennsylvania Department of Banking and Securities||82530|
|Rhode Island||Rhode Island Department of Business Regulation||20214244CT|
|South Carolina||South Carolina Office of the Attorney General, Money Services Division||2033432|
|South Dakota||South Dakota Division of Banking||2033432. MT|
|Texas||Texas Department of Banking||LR 3236|
|Utah||Utah Department of Financial Institutions||No license required.|
|Tennessee||Tennessee Department of Financial Institutions||2033432|
|Texas||Texas Department of Banking||3236|
|Vermont||Vermont Department of Banking, Insurance, Securities and Health Care Administration||MT-2033432|
|Vermont - Other Trade Name 1||Vermont Department of Banking, Insurance, Securities and Health Care Administration||MT-2033432-1|
|Virginia||Virginia Bureau of Financial Institutions||MO-426|
|Washington||Washington Department of Financial Institutions||550-MT-127591|
|West Virginia||West Virginia Division of Banking||WVMT-2033432|
|Wisconsin||State of Wisconsin Department of Financial Institutions||210-SOC|
|Wyoming||Wyoming Department of Audit - Division of Banking||7287|